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New employment insurance web videos improve service to Canadians

SIMCOE, ONTARIO, February 22, 2010—The Honourable Diane Finley, Minister of Human Resources and Skills Development, today announced the launch of the new Employment Insurance (EI) self-help Web videos now available on the Service Canada Web site.

“The Government of Canada is making it faster and easier for Canadians to get their benefits,” said Minister Finley. “Through these Web videos, Service Canada staff guide clients through the online Employment Insurance application process.”

The Government of Canada is continually searching for new and innovative ways to improve its delivery of programs, services and benefits to Canadians. Through Service Canada, the Government is providing better access and faster, friendlier services.

Intended to complement the existing information available on the Service Canada Web site, the ten new Web videos cover topics such as setting up your own “My Service Canada Account,” “Applying for Employment Insurance,” “EI Rights and Responsibilities” and “EI Special Benefits,” to name just a few.

This initiative is part of the Government’s commitment to make the EI program more responsive and more supportive for Canadians. In January, Employment Insurance special benefits were extended to self-employed people.

Other temporary measures the Government has undertaken to help those hardest hit by the economic downturn through Canada’s Economic Action Plan include providing longer EI benefits, more efficient service and support for training, and protecting jobs through Work-Sharing agreements. The Government has also frozen EI premiums for 2010 at the same rate as 2009.

What is great about the Web videos is that they will help people avoid some of the most common errors made when applying online. This new initiative is designed to bring more Canadians online and to better prepare clients to self-serve.

Service Canada continues to deliver on its goal to provide Canadians with one-stop, personalized service they can access however they choose—by Internet, by telephone or in person.

For more information on the Web videos and on other government programs, services and benefits, contact 1 800 O-Canada (1-800-622-6232), TTY: 1-800-926-9105; go online at www.servicecanada.gc.ca; or visit one of over 600 points of service in communities throughout Canada.

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This news release is available in alternative formats on request.

For further information (media only):

Michelle Bakos
Press Secretary
Office of Minister Finley
819-994-2482

Media Relations Office
Human Resources and Skills Development Canada
819-994-5559

IF THERE IS A DISCREPANCY BETWEEN ANY PRINTED VERSION AND THE ELECTRONIC VERSION OF THIS NEWS RELEASE, THE ELECTRONIC VERSION WILL PREVAIL.

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This news release is available online at www.actionplan.gc.ca.

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The Government of Canada and Service Canada are committed to providing visitors with web sites that respect their privacy. This page summarizes the privacy policy and practices on Service Canada Web sites.

  • Service Canada Web sites do not automatically gather any specific personal information from you, such as your name, phone number or e-mail address. We would only obtain this type of information if you supply it by sending us an e-mail or registering in a secure portion of the site.
  • All personal information held or collected by this department is protected under the federal Privacy Act. This means that at any point of collection you will be asked for consent to collect your information or advised of the authority for such collection. You will be informed of the purpose for which it is being collected, how to exercise your right of access to that information, and where and for how long the information will be kept.
  • Service Canada employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our Web site, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected. Statistical information may be collected for audit purposes or for maximizing effectiveness.
  • Service Canada does not normally use "cookies" to track how our visitors use this site or to determine sites previously visited. If cookies are in use and you have your cookies notification option activated on your browser the system will notify you before any cookies are used so that you may refuse them. (A "cookie" is a file that may be placed on your hard drive without your knowledge by a Web site to allow it to monitor your use of the site.)
  • Visitor information is not disclosed to anyone except Government of Canada personnel who need the information to carry out responsibilities of their job. Any further disclosure of the personal information you give us will be in accordance with the federal Privacy Act. It is to be kept in mind that electronic systems and email are insecure information transmission methods. It is not recommended that sensitive personal information be transmitted electronically.

Questions or comments regarding this policy, or the administration of the Privacy Act on the Canada Site may be directed to:

Access to Information and Privacy
Privacy Policy and Human Rights Division
Service Canada
85 de la Savane, 3rd Floor, Mailstop #42
Gatineau, QC K1A 0J9
Telephone: (819) 934-8903
E-mail Address: nc-atip-aiprp-gat-gd@servicecanada.gc.ca

If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner.







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Date Modified: 2010-02-22

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