News Release Article from  Canadian Radio-television and Telecommunications Commission

Archived - The CRTC enhances the protection of Canadian's privacy by rendering the National Do Not Call List (DNCL) permanent

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June 25, 2014 – Ottawa-Gatineau – Canadian Radio-television and Telecommunications Commission (CRTC)

The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that the registration of telecommunications numbers on the National Do Not Call List (DNCL) will now be permanent.

Initially, number registrations with the National DNCL were for a set amount of time, after which Canadians would have had to re-register their numbers. This change enhances the CRTC’s ability to protect the privacy of Canadians from unwanted telemarketing calls. Canadians can, at any time, check the National DNCL to find out if their number is on the List and, if they wish, have it removed.

The CRTC would like to remind telecommunications companies of the importance of their role in maintaining the integrity of the National DNCL and encourages the industry to keep working with the CRTC Interconnection Steering Committee (CISC) to find an economic and viable mechanism to remove from the List disconnected and reassigned numbers.

Over 12 million numbers are currently registered and, on average, 1,200 new numbers are still being added every day. The CRTC is continuing to enhance its monitoring in order to ensure that all telemarketers follow the rules. Since the creation of the National DNCL in 2008, the CRTC has conducted 1,200 investigations and has imposed almost $4 million in administrative monetary penalties, which are paid to the Receiver General for Canada.

Quick facts

  • The CRTC is improving the National DNCL by making registration permanent.
  • Canadians can remove their number from the National DNCL at any time.
  • The CRTC reminds telecommunications companies of the importance of their role in maintaining the integrity of the National DNCL.
  • The CRTC is continuing to enhance its monitoring in order to ensure that all telemarketers follow the rules.

Quote

"The National DNCL was created to respect the wishes of Canadians who do not want to receive any more telemarketing calls. It therefore makes sense that registration be made permanent in order to spare Canadians the inconvenience of having to re-register their number on the List. We are pursuing our efforts to ensure that telemarketers respect the wishes of Canadians.”

Jean-Pierre Blais, CRTC Chairman

Related product

Compliance and Enforcement Regulatory Policy CRTC 2014-341

Related link

Compliance and Enforcement Notice of Consultation CRTC 2013-527

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