News Release Article from  Employment and Social Development Canada

Archived - Modernizing Employment Insurance Delivery to Canadians

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Ottawa, Ontario, August 19, 2011 - The Honourable Diane Finley, Minister of Human Resources and Skills Development today announced further measures to improve processes and modernize the delivery of Employment Insurance (EI) to Canadians.

“The Government of Canada is committed to ensuring that we are maximizing our use of technology and continuously improving how we conduct business and deliver services to Canadians,” said Minister Finley. “By gradually introducing a new service delivery model over the next three years, which includes processing EI claims at 22 sites across the country, Service Canada will further modernize the delivery of one of the federal government’s cornerstone social services.”

Historically, EI was designed and administered as an entirely paper-based program. Striving to making it easier for Canadians to receive the information and services they need from government – when and how they want it – Service Canada has made considerable progress since 2005 in modernizing how EI is processed, by increasing automation. 

“Canadians expect their hard-earned tax dollars to be used as effectively and efficiently as possible,” said Minister Finley. “These are challenging economic times and our government is working hard, on behalf of Canadians, towards eliminating the deficit, returning to balanced budgets and improving the services we deliver.”

Efforts to modernize EI processes and delivery have already resulted in administrative savings of almost 30 per cent. It is anticipated that additional savings of 15 per cent can be realized through more efficient processing of Employment Insurance claims.  The goal is to expand the automated processing of claims from the current level of 44 per cent to 70 per cent, over three years.

Service Canada currently processes EI applications and claims at 120 sites across the country. Under the new service delivery model, this administrative processing will transition over three years to 22 sites.

No Service Canada offices are closing as a result of these measures. In-person, front counter services will not be affected.

A Workforce Management Strategy is in effect to assist with planned personnel changes, which will include anticipated attrition, reassignments and training. 

Unions representing Service Canada employees have been informed and all changes will take place within the parameters of the collective agreement.

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This news release is available in alternative formats on request.                             

For further information (media only):

Alyson Queen
Press Secretary
Office of Minister Finley

Media Relations Office
Human Resources and Skills Development Canada

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