News Release Article from  Competition Bureau

Amazon changes pricing practices and pays $1.1 million to settle price advertising case

January 11, 2017 — OTTAWA, ON — Competition Bureau

Amazon.com.ca Inc. (Amazon) will pay a $1 million penalty and $100,000 towards the Competition Bureau’s costs as part of an agreement resolving the Bureau’s concerns with the online retailer’s pricing practices on its Canadian website.

Amazon often compared its prices to a regular price—or "list price"—signaling attractive savings for consumers. The Bureau’s investigation concluded that these claims created the impression that prices for items offered on www.amazon.ca were lower than prevailing market prices. The Bureau determined that Amazon relied on its suppliers to provide list prices without verifying that those prices were accurate. The savings claims were advertised on amazon.ca, in Amazon mobile applications, in other online advertisements, as well as in emails sent to customers.

Amazon has already made changes to the way it advertises list prices on its Canadian website to accurately represent the savings available to consumers. The policies put in place by Amazon have had an effect beyond the Canadian website, including on savings claims for products sold on www.amazon.com.

The penalty and the changes in pricing practices are part of a consent agreement that is registered with the Competition Tribunal and has the force of a court order.

Quick Facts

  • The Bureau’s investigation related to pricing practices on www.amazon.ca between May 27, 2014 to May 1, 2016.
  • The agreement reached today resolves the Bureau’s concerns and sends a clear message to the marketplace that unsubstantiated savings claims will not be tolerated.
  • The Competition Act ensures that consumers are not misled by references to inflated regular prices. When comparisons are made between a regular price and a sale price, they must be true.
  • The Competition Act also contains a provision, introduced through Canada’s anti‑spam law, addressing false or misleading representations in all forms of electronic messages.

Quotes

"Consumers are naturally attracted to claims that they will save money. We’re pleased that Amazon has put procedures in place to validate list prices received from its suppliers. This ensures that consumers are provided with accurate information and not misled by savings claims. This agreement was reached through collaborative efforts and reflects an innovative approach we call shared compliance."

John Pecman,
Commissioner of Competition

Associated Links

Contacts


For media enquiries, please contact:
Media Relations
Telephone: 819‑994‑5945
Email: ic.media‑cb‑bc.ic@canada.ca

For general enquiries, please contact:
Information Centre
Competition Bureau
Telephone: 819‑997‑4282
Toll free: 1‑800‑348‑5358
TTY (hearing impaired): 1‑800‑642‑3844
www.competitionbureau.gc.ca
Enquiries/Complaints
Stay connected

The Competition Bureau, as an independent law enforcement agency, ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.


Search for related information by keyword

Hon. Navdeep Singh Bains Competition Bureau Information and Communications

Date modified: